On this page
How long you have
| What you bought | How you paid | You can ask for a refund |
|---|---|---|
| Lifetime licence | Card or PayPal | within 14 days of buying |
| Lifetime licence | Crypto | within 14 days of buying |
| Monthly plan, first payment | Card or PayPal | within 7 days of that payment |
| Monthly plan, renewals | Card or PayPal | not refundable |
| Add-on (for example, the FXC Fusion EA) | Any | within 14 days of buying the add-on |
You don't need to give a reason.
You can cancel a monthly plan at any time to stop the next renewal, and you keep access until the end of the period you've paid for.
How to ask
Open a support ticket from your account page, or email [email protected] from the address you bought with.
How you get your money back
- Card or PayPal: to the card or PayPal account you paid with, through Lemon Squeezy, our payment provider.
- Crypto: we send the US dollar price you paid, in USDT, to a wallet address you give us, minus the network fee.
What happens to your licence
When an order is refunded, fully or partly, its licence ends. The product stops working at its next licence check, usually within a day. Refunding an add-on removes only the add-on.
If you dispute a payment with your bank or card company instead of asking us, we treat it as a refund and end the licence.
If we end a licence because it was shared or misused, it is not refunded.
Lemon Squeezy may also refund an order on its own, for example to prevent a chargeback. The licence ends in the same way.
More
Full terms: Terms of Sale and Licence. Questions: [email protected].